How do I pay?
To confirm your reservation, we require a standard deposit of $100, which will be charged to your credit card and held on file. You will find a deposit link in your email confirmation. You only need to make one deposit, even if you have multiple reservations. The deposit amount will be applied to your first trip. Payment for individual trips will be charged to the card on file, 24-48 hours before the scheduled pickup time.
What are your hours?
Rides run 24/7. The office is open 7:30 AM to 11:30 PM.
What is the meeting point at Denver International Airport?
Our drivers will meet you on Level 5 of the airport, outside your baggage claim area. Please provide the driver with the 3-digit number on the sliding glass doors closest to you, and they will pull up as close as possible to that location.
What is the process for connecting with my driver?
Upon landing, you will receive a text message from your driver. For international travelers, you may receive a WhatsApp message or an email instead. If you have any trouble getting in touch with your driver, please contact us at 970-485-9805.
What happens if my flight is delayed?
If your flight is delayed, we will do our best to adjust our schedule accordingly and ensure that your driver is there to pick you up when you arrive. Please provide us with your flight information when making the reservation so that we can track your flight and adjust accordingly. If there are any significant changes to your flight schedule, please notify us as soon as possible.
Do you provide service to/from private airports or FBOs?
Yes, we do provide transportation service to and from private airports and Fixed Base Operators (FBOs) upon request. Please let us know your specific needs when making your reservation, and we will be happy to accommodate you.
What is your cancellation policy?
Single vehicle trips: cancel 72 hours or more before pickup and the trip price is refunded less a 10% booking fee. Inside 72 hours the trip is not refundable. You get a ride credit for the full amount, good for one year. Events and any job using more than one vehicle, including weddings: nonrefundable inside 30 days of the event date. Outside 30 days the single vehicle terms apply.
Are your drivers licensed and insured?
Yes, our drivers are licensed and insured. We operate under limousine permit LL03500 and carry all the required insurance as mandated by the Public Utility Commission. Additionally, our drivers undergo FBI background checks to ensure the safety and security of our passengers.
What vehicles do you run?
We book by passenger count: up to 2, up to 5, up to 10, and up to 14. The vehicle is assigned when we confirm. In house that is Transits and Sprinters. An SUV is available on request through our partners, not guaranteed. Larger groups run on multiple vehicles.
How does hourly service work?
Hourly and as directed days are billed garage to garage from Breckenridge, Vail, or Denver. The clock includes the drive to you and the drive back. The quote is the full day, not only the hours you are on site.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, ACH transfers, and checks. Please note that checks must be received at least 7 days prior to the start of the trip. We also accept cash payments, which are required to be paid to the driver before the trip begins.
Can you provide child safety seats, or should I bring my own?
Yes. Rear facing, forward facing, and boosters, $60 per seat. Tell us what you need when you book.
Are your vehicles smoke-free?
Our vehicles are smoke-free to ensure a clean and pleasant environment for all passengers. However, according to Colorado Revised Statutes, all passengers except the front passenger sitting next to the driver may consume alcohol. Please note that the decision to allow alcohol consumption in the vehicle is ultimately left to the discretion of your driver.
Is gratuity included in the price, or should I tip my driver separately?
No. Tip is up to you. You can add it to the card on file or hand it to the chauffeur. Some chauffeurs take Venmo or Zelle. Ask them that day.
What is your policy on lost or forgotten items in the vehicle?
We take lost or forgotten items seriously. Our drivers follow a standard procedure to check the vehicle after each trip for any items left behind. If you realize shortly after your ride that you’ve left something, feel free to contact your driver directly. We are happy to ship items back to you at standard rates with no additional cost, or send them overnight for an additional fee, depending on your preference.
Can I make a reservation for someone else?
Absolutely! You are more than welcome to make a reservation for someone else. Just provide us with the necessary details of the passenger(s) during the booking process, and we’ll take care of the rest.
Can I bring my pet along for the ride?
Yes, we allow pets to accompany you during the ride. Please note that there will be an additional fee of $50 for bringing your pet along. Make sure to mention that you will be traveling with a pet when making your reservation, so we can ensure the vehicle is properly prepared.
Do you provide service outside your main service area?
Yes, we provide transportation services throughout Colorado and have connections with other providers that we can refer you to if needed.
Can I make changes to my reservation after it’s been confirmed?
Yes on most days. Call or email and we will move what we can. On peak dates we may not be able to change time, vehicle, or passenger count.
Do you provide coolers for beverages or do we need to bring our own?
We can provide coolers for your beverages upon request at no additional charge.
Will the price change if I add passengers to my reservation?
It can. Rates follow the 2, 5, 10, and 14 passenger tiers. If the extra people push you into the next tier, we tell you the new price before we change the trip. Past 14 we add another vehicle.