How do I pay?
To confirm your reservation, we require a standard deposit of $100, which will be charged to your credit card and held on file. You will find a deposit link in your email confirmation. You only need to make one deposit, even if you have multiple reservations. The deposit amount will be applied to your first trip. Payment for individual trips will be charged to the card on file, 24-48 hours before the scheduled pickup time.
What is the meeting point at Denver International Airport?
Our drivers will meet you on Level 5 of the airport, outside your baggage claim area. Please provide the driver with the 3-digit number on the sliding glass doors closest to you, and they will pull up as close as possible to that location.
What is the process for connecting with my driver?
Upon landing, you will receive a text message from your driver. For international travelers, you may receive a WhatsApp message or an email instead. If you have any trouble getting in touch with your driver, please contact us at 970-485-9805.
What happens if my flight is delayed?
If your flight is delayed, we will do our best to adjust our schedule accordingly and ensure that your driver is there to pick you up when you arrive. Please provide us with your flight information when making the reservation so that we can track your flight and adjust accordingly. If there are any significant changes to your flight schedule, please notify us as soon as possible.
Do you provide service to/from private airports or FBOs?
Yes, we do provide transportation service to and from private airports and Fixed Base Operators (FBOs) upon request. Please let us know your specific needs when making your reservation, and we will be happy to accommodate you.
What is your cancellation policy?
For standard reservations, our rides are fully refundable up until 24 hours before the scheduled pickup time. If you need to cancel within 24 hours, a credit will be applied to your account. For multi-vehicle charters, our cancellation policy requires cancellation at least 72 hours before the scheduled pickup time.
Are your drivers licensed and insured?
Yes, our drivers are licensed and insured. We operate under limousine permit LL03500 and carry all the required insurance as mandated by the Public Utility Commission. Additionally, our drivers undergo FBI background checks to ensure the safety and security of our passengers.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, ACH transfers, and checks. Please note that checks must be received at least 7 days prior to the start of the trip. We also accept cash payments, which are required to be paid to the driver before the trip begins.
Can you provide child safety seats, or should I bring my own?
Yes, we are happy to provide rear-facing, forward-facing, and booster seats upon request. Please let us know your requirements when making your reservation so we can ensure the appropriate child safety seats are available for your trip.
Are your vehicles smoke-free?
Our vehicles are smoke-free to ensure a clean and pleasant environment for all passengers. However, according to Colorado Revised Statutes, all passengers except the front passenger sitting next to the driver may consume alcohol. Please note that the decision to allow alcohol consumption in the vehicle is ultimately left to the discretion of your driver.
Is gratuity included in the price, or should I tip my driver separately?
For standard rides, gratuity is not included in the rate and is left to your discretion. However, for multi-vehicle transfers, a standard 20% gratuity is added to all fares to ensure the drivers are compensated for their service.
What is your policy on lost or forgotten items in the vehicle?
We take lost or forgotten items seriously. Our drivers follow a standard procedure to check the vehicle after each trip for any items left behind. If you realize shortly after your ride that you’ve left something, feel free to contact your driver directly. We are happy to ship items back to you at standard rates with no additional cost, or send them overnight for an additional fee, depending on your preference.
Can I make a reservation for someone else?
Absolutely! You are more than welcome to make a reservation for someone else. Just provide us with the necessary details of the passenger(s) during the booking process, and we’ll take care of the rest.
Can I bring my pet along for the ride?
Yes, we allow pets to accompany you during the ride. Please note that there will be an additional fee of $50 for bringing your pet along. Make sure to mention that you will be traveling with a pet when making your reservation, so we can ensure the vehicle is properly prepared.
Do you provide service outside your main service area?
Yes, we provide transportation services throughout Colorado and have connections with other providers that we can refer you to if needed.
Can I make changes to my reservation after it’s been confirmed?
You can make changes to your reservation after it’s been confirmed. We understand that plans can change, and we are happy to accommodate any last-minute changes you may need. Just give us a call or send us an email, and we’ll work with you to make any necessary adjustments to your reservation.
Do you provide coolers for beverages or do we need to bring our own?
We can provide coolers for your beverages upon request at no additional charge.
Will the price change if I add passengers to my reservation?
If you add passengers to your reservation, the price may change depending on the size of the vehicle needed to accommodate the additional passengers. Our rates are based on the vehicle size and the distance traveled, so adding passengers may require a larger vehicle and result in a higher rate. However, we will always inform you of any changes in the rate before proceeding with the reservation.